CUSTOMER'S TERMS OF USE

These Terms of Use (together with the documents referred to in them) relate to the use of the ZONNETT platform and its related websites, services, applications and tools. By using the services via the ZONNETT platform, you confirm that you accept these Terms of Use and that you agree to comply with the same.

ZONNETT platform is a mobile application, phone number, toll-free number and web based platform exclusively owned and operated by Driving Mind Innovations Private Limited (“Company”).

1. Customer

For availing the services via the ZONNETT platform please register yourself as per the process laid down therein by providing accurate specific information about yourself as set out therein. You represent and warrant that such information is true accurate and complete and not misleading. Should there be any changes to such information, please update such changes immediately for ensuring that the ZONNETT platform can be properly utilized by you.

You will be solely responsible for secrecy of your user identification and password.

  • Regular car servicing communication

Car maintenance is a regular activity and Zonnett will keep persons who have interacted with our systems at any point in time, informed on such regular maintenance services required and offered by Zonnett.

2. Services

You can avail services as more particularly set out on the ZONNETT platform such as service centers search for car repair or servicing, profiles of such service centers, ratings of service centers, rates for the service etc.

Note that the Company may add, change or remove services or their fees as well as details of the service centers from the ZONNETT platform at any time at the Company’s sole discretion, without prior consent or notice to you.

You are required to send your feedback only if you have availed the services on the ZONNETT platform and you shall ensure that such feedback is not

  • fraudulent, dishonest or misleading.
  • unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws.
  • encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice.
  • infringes the copyright or other rights of any third party.
  • is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).

The Company reserves the right to remove any feedback and/or block your user account which is in breach of the above.

3. Payment Platforms

You have to make the payment for any services availed via the ZONNETT platform pursuant (a) a trusted payment gateway provided on the platform (through means such as net-banking, credit card, debit card, payments wallets etc) or (b) in cash directly to the service center. Payments via the trusted payment gateway provided on the ZONNETT platform have to be made prior to availing any services which you may desire to avail. It is clarified that all payments related to services availed should be cleared before the car is delivered back to you.

In cases where cash on delivery is not available as an option, you are required to make the full payment through a payment option offered to you before services are provided to you.

In cases where cash on delivery is offered and selected as a payment method, full payment must be made directly to the service center at the time of fulfillment of the service.

In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by the Company and are encrypted by the payment provider selected to ensure security.

You hereby represent that any credit or debit card used by you for payment shall (a) be in the name of the person in whose name the vehicle is registered, (b) not have expired and should be a valid credit or debit card issued by a recognized financial institution, (c) shall have sufficient funds for payment of the services availed and (d) not have been stolen or otherwise give rise to any civil or criminal liability or proceedings.

Service center has the right to alter prices or services or cease to list services at any time, without prior notice or warning or consent to you.

The total price shown for services is inclusive of the items described for that service and does not include additional services found to be required at the time of availing your service. In such a case the service center may discuss any change in scope with you and additional agreements or payments where required are made between you and the service center without the involvement of the Company.

If you wish to avail services from the service center which were not booked via the ZONNETT platform or which are in addition than those booked via the ZONNETT platform, service fees for the same will be extra.

The Company may at its sole discretion cancel your booking with notice to you. In such a case, if payment has been made, the Company may refund the amount paid by you within 30 working days. The Company shall not be liable in any manner whatsoever to you in case it decides to cancel your booking.

Should you decide to cancel your booking, the Company shall deduct some amount (as it may deem fit) from your service fees as cancellation charged and refund the balance amount within 30 working days. The Company shall not be liable in any manner whatsoever to you in case you decide to cancel your booking.

4. DISCLAIMER

NOTWITHSTANDING ANY PROVIVION TO THE CONTRARY, YOU AGREE TO THE FOLLOWING LIMITATIONS AND DISCLAIMERS:

ZONNETT IS MERELY A FACILITATION PLATFORM AND RESPONSIBILITY AND LIABILITY OF SERVICE, WORKMANSHIP, DELIVERY AND ANY CONDUCT OF THE SERVICE CENTRE AND YOU SHALL BE ONLY BETWEEN SERVICE CENTRE AND YOU AND THE COMPANY DOES NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY EITHER ON BEHALF OF THE SERVICE CENTRE OR YOU.

NEITHER THE COMPANY NOR ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS REPRESENT OR WARRANT OR GUARANTEE THE ACCURACY, INTEGRITY OR QUALITY OF ANY INFORMATION YOU VIEW OR RECEIVE ON THE ZONNETT PLATFORM.

THE INFORMATION ON THE ZONNETT PLATFORM IS INDICATIVE ONLY AND SHALL IN NO EVENT BE A BINDING CONTRACT BETWEEN YOU AND ANY SERVICE CENTRE. IF YOU CHOOSE TO INSTRUCT A SERVICE CENTER TO CARRY OUT ANY WORK FOR YOU AS A RESULT OF YOUR USE WE STRONGLY RECOMMEND THAT YOU CONCLUDE YOUR OWN WRITTEN AGREEMENT WITH THEM CLEARLY DETAILING THE WORK TO BE DONE AND THE PRICE TO BE PAID. THE COMPANY SHALL IN NO CIRCUMSTANCE BE A PARTY TO ANY AGREEMENT OR CONTRACT BETWEEN YOU AND THE SERVICE CENTER (WHETHER PURSUANT TO THE ZONNETT PLATFORM OR OTHERWISE).

NOTWITHSTANDING ANY PROVIVION TO THE CONTRARY, YOU AGREE TO THE FOLLOWING LIMITATIONS AND DISCLAIMERS:

ZONNETT IS MERELY A FACILITATION PLATFORM AND RESPONSIBILITY AND LIABILITY OF SERVICE, WORKMANSHIP, DELIVERY AND ANY CONDUCT OF THE SERVICE CENTRE AND YOU SHALL BE ONLY BETWEEN SERVICE CENTRE AND YOU AND THE COMPANY DOES NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY EITHER ON BEHALF OF THE SERVICE CENTRE OR YOU.

NEITHER THE COMPANY NOR ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS REPRESENT OR WARRANT OR GUARANTEE THE ACCURACY, INTEGRITY OR QUALITY OF ANY INFORMATION YOU VIEW OR RECEIVE ON THE ZONNETT PLATFORM.

THE INFORMATION ON THE ZONNETT PLATFORM IS INDICATIVE ONLY AND SHALL IN NO EVENT BE A BINDING CONTRACT BETWEEN YOU AND ANY SERVICE CENTRE. IF YOU CHOOSE TO INSTRUCT A SERVICE CENTER TO CARRY OUT ANY WORK FOR YOU AS A RESULT OF YOUR USE WE STRONGLY RECOMMEND THAT YOU CONCLUDE YOUR OWN WRITTEN AGREEMENT WITH THEM CLEARLY DETAILING THE WORK TO BE DONE AND THE PRICE TO BE PAID. THE COMPANY SHALL IN NO CIRCUMSTANCE BE A PARTY TO ANY AGREEMENT OR CONTRACT BETWEEN YOU AND THE SERVICE CENTER (WHETHER PURSUANT TO THE ZONNETT PLATFORM OR OTHERWISE).

NEITHER THE COMPANY NOR ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS REPRESENT OR WARRANT OR GUARANTEE THE ACCURACY, INTEGRITY OR QUALITY OF WORKMANSHIP OF THE SERVICE CENTER OR THE QUALITY SPAREPARTS USED BY THE SERVICE CENTER OR THE COMPETENCE OF THE EMPLOYEES, MECHANICS AND OTHER AGENTS OR PERSONNEL OF THE SERVICE CENTER.

YOU HEREBY WAIVE ALL YOUR DEFENCES AGAINST THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS IN RELATION TO ANY CLAIM, COMPLAINTS OR LIABLITY (WHETHER MONETARY OR OTHERWISE) WHETHER TO YOU OR YOUR FAMILY OR YOUR VEHICLE OR THE RESALE VALUE OF YOUR VEHICLE OR COST OF RE-REPAIRING YOUR VEHICLE.

THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS HEREBY DISCLAIM ALL IMPLIED WARRANTIES UNDER LAW OR EQUITY FOR ANY SERVICES PROVIDED BY THE SERVICE CENTER OR FOR YOUR USAGE OF THE ZONNETT PLATFORM.

NEITHER THE COMPANY NOR ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS SHALL BE LIABILE FOR ANY LOSS, DAMAGES (WHETHER UNDER LAW OR EQUITY) INCLUDING FOR ANY LOSS OF PROFIT, LOSS OF OPPORTUNITY, LOSS OF EARNINGS, LOSS OF ANTICIPATED EARNINGS OR LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSSES HOWSOEVER ARISING. IF ANY LAW OR COURT SEVERS THIS CLAUSE AS UNREASONABLE THE MAXIMUM JOINT LIABILITY OF THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENT SHALL NOT EXCEED IN THE AGREEGATE THE AMOUNT OF LATEST INVOICE RAISED BY THE SERVICE CENTER IN YOUR FAVOUR.

YOU HEREBY INDEMNIFY THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FOR ALL AND ANY LOSS, DAMAGES (WHETHER UNDER LAW OR EQUITY) INCLUDING FOR ANY LOSS OF PROFIT, LOSS OF OPPORTUNITY, LOSS OF EARNINGS, LOSS OF ANTICIPATED EARNINGS OR LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSSES HOWSOEVER ARISING AS A RESULT OF YOUR BREACH OF THES TERMS OF USE.

5. Termination

The Company may suspend or cancel your registration and/ or terminate your access to the ZONNETT platform if you are in breach of these Customer’s Terms of Use or have made improper use of the services or as decided by it on case to case basis.

You may cancel your registration at any time by informing us in writing. If you do so you must immediately stop using the services.

The suspension, cancellation or termination of your registration and your right to use The Services shall not affect either party’s statutory right or liabilities.

6. Miscellaneous

All intellectual property rights (including trademarks, copyrights, databases, patents, service marks etc.) in the ZONNETT platform (including without limitation all content, materials and technology used or appearing or transmitted through it) is owned by the Company. All rights are reserved.

The Company uses cookies on the ZONNETT platform. By registering you are consenting to our use of cookies.

You can get in touch with as at the link Contact Us.

We may revise these Customers’ Terms of Use at any time, from time to time, without notice, warning to you or consent from you and such changes are legally binding on you.

In case of dispute between you and the service center, the Company may, at its sole discretion, take commercially best efforts that it deems fit to resolve such a dispute provided however, neither the Company not its directors, officers, employees and agents shall be liable to you in any manner whatsoever.

Courts in Mumbai have the sole and exclusive jurisdiction for any dispute between you and the Company and these terms shall be governed by laws of India.

These Terms of Use were last updated on 1st JAN 2016.

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