Customer Experience Executive

Location: Mumbai

Position Reporting to: Customer Experience Manager

Mandatory Skills: 1. Extroverted personality and a strong affinity for interacting with people 2. Excellent English Verbal and Written English Communication Skills. Hindi and Marathi speaking skills will also help 3. Solution-Oriented approach towards resolving customer issues and helping them use a Mobile App 4. Passion for helping people, which reflects in the positive attitude with which you deal with people 5. Prior calling experience is desirable

Responsibilities :

• Assist the customer to use the mobile app and help him arrive at a closure• Act as the single point of contact for all escalation matters related to the customer and work to resolve these issues by coordinating with the garage operations and technology teams• Consistently liaison with the customer about using of the mobile app and helping him with details for closing a transaction• To gain feedback on the quality of the service being provided to them and identify ways to improve the overall customer satisfaction scores

Desired Candidate Profile: Graduate with excellent English


Skills Required

- Should have worked with Photoshop, Illustrator, Sketch, Omni Graffle
- Should have a very strong portfolio, preferably with work that is consumer oriented
- Should have a presence on Dribble and Behance
- Should have strong communication skills
- Must be extremely organized with creative assets
- Must understand interaction design and user experience design, think user first
- Should be able to create mock-ups on the fly for interaction design prototypes
- Should be able to visualize a wireframe with colors and give importance to elements based on product feature goals and business goal
- Should have a deep understanding of colors and their significance based on their usage
- Shall design visual mock ups based upon web standards so development in html css is easy to develop
- Have to come up with creative solutions to interaction design flows
- Should know which UI element to best use and be able to amplify it’s impact through visual design


Location: Mumbai

Objective: We are looking for a senior mobile app developer to lead the design, development and maintenance of Android and iPhone apps. The developer will lead the entire app product lifecycle right from requirement gathering, delivery and post launch support. In addition to delivering the product the successful candidate will be heavily involved in driving the mobile strategy globally.

Working relationships (internal/external):

Product Development Managers – Internal Customer, working with the Brand Product Development teams to develop ideas concepts and solutions that help the brand meet their objectives Developers – working very closely with the development/ engineering teams responsible for the web sites

Main tasks and responsibilities:

1. Acting as lead iOS and Android developer. Depending on the skills set can be lead on one platform and play a supporting role across the other

2. Working closely with another mobile app developer leading the other platform development Deliver across the entire app life cycle –concept, design, build, deploy, test, release to app stores and support

3. Working directly with developers and product managers to conceptualise, build, test and realise products

4. Gather requirements around functionality and translate those requirements into elegant functional solutions Build prototypes at tech scoping stage of projects Working along the web developers to create and maintain a robust framework to support the apps

5. Working with the front end developers to build the interface with focus on usability features

6. Create compelling device specific user interfaces and experiences

7. Optimising performance for the apps Keep up to date on the latest industry trends in the mobile technologies

8. Explain technologies and solutions to technical and non-technical stakeholders

Person specification:

1. Proven commercial software development experience – web and mobile

2. Published examples of mobile applications on the App store or the Android market

3. Excellent knowledge in information architecture, human computer interaction and usability design principles

4. A track record of delivering successful consumer and or business products

5. Ability to use analytic data and user testing to inform design decision

6. A passion for new consumer technology and the emerging media landscape

7. Ability to multi task and good time management skills

8. Ability to work on their own and as a part of the team

9. Excellent scoping and estimation skills

10. Excellent testing/ QA skills Excellent communication skills (verbal and written) to liaise with various departments locally and internationally

Essential skills:

iOS –

1. Strong OO design and programming skills in Swift

2. Familiar with iOS SDK (UIKit, Cocoa Touch, Core Data, Core Location, etc)

3. Familiar with xcode

Android –

1. Strong OO design and programming skills in Java (J2EE/ J2ME)

2. Familiar with the Android SDK Knowledge of MySQL or similar database management system

3. Familiar with Eclipse

Common –

1. Understanding of other compiled languages

2. Experience on web service integration (SOAP, REST, JSON, XML)

3. Experience of development using web technologies

4. Good understanding of OO programming and design patterns

5. Good understanding of PHP Experience building web and native apps

6. Experience using social media APIs

7. Using version control (e.g. Git)

8. Excellent debugging and optimisation skills

Desirable skills:

1. LAMP development experience

2. PHP frameworks

3.Creative design skills Working with a content management system


Location: Mumbai

Job Description:

We are looking for a passionate hands-on technologist who has experience developing web applications based on pure PHP codes (server side). Candidate will design and develop new software for web applications, perform research & development of new technologies, integrate with other systems, and maintain and support proposed web applications.


- Strong skills/experience in developing web applications using php (and related technologies)
- Must have done projects using mvc model architecture.
- Experience using different IDEs and server frames like apache and wamp.
- Proven software development experience in PHP and experience in OOP/ modular programming
- Experience of the full software development lifecycle: from requirements gathering and functional specification
- Experience with payment gateways
- Demonstrable knowledge of web technologies including Bootstrap,HTML5, CSS3, Javascript, AJAX, JQuery etc
- Good knowledge of relational databases(ORM), version control tools and of developing web services, plus writing strong efficient sql queries ( MySQL)
- Experience in common third-party APIs (like Google Maps, Facebook etc)
- Add-on and working with SOAP/REST/JSON API
- Experience with Amazon or Azure or Google Cloud Servers
- Passion for best design and coding practices and a desire to develop new bold ideas
- BS/MS /MCA - Computers, Computers, M.Sc - Computers, Computers, degree in

Computer Science, Engineering or any related subject is a Plus:

- Enthusiasm and an interest in all technology
- Experience and ability to self-manage the projects
- Fully understand the software language (i.e. PHP)
- Proficient in executing projects in agile environment

Candidates must be: able to accept change in a dynamic environment and be able to adjust priorities,able to think outside the box, pragmatic, able to voice and effectively communicate opinions, great listeners and detail oriented.

All candidates must be developers at heart and able to write, review and fix source code and database issues as they arise.


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